NSITE’s Customer-Centered Communications
Training Programs
- Entrepreneurial Initiatives
- NSITE’s Building Professional Behaviors Program
- Professional Mastery of Office Technology for Employment (ProMOTE)
- Contract Management Support Training Program
- NSITE CISCO Networking Academy
- NSITE Cybersecurity Program
- NSITE’s Customer-Centered Communications
- NSITE Sourcing Specialist Certificate Program
- Business Leaders Program – Effective Supervision
- Business Leaders Program – Business Essentials
- Future Business Leaders Programs
- The Getting Hired Playbook (GHP)
NSITE’s Customer-Centered Communications
(Partnership with Baker Communication Inc., BCI)
Next Cohort Starts: April 30, 2026
NSITE welcomes all learners and prioritizes participants who are blind and visually impaired in our training programs. Access for others may depend on program capacity.
Tuition: $1250.00
NSITE offers a program that builds key sales, communications, and customer service skills through our Customer-Centered Communications. NSITE has partnered with Baker Communications Inc. (BCI), recognized as one of the leading sales training providers, for the virtual instructor-led delivery of our Customer-Centered Communications.
This highly engaging and participatory class is delivered virtually over four weeks and covers topics including:
- Pre-Engagement Research
- Making Contact
- Calibrating the Conversation
- Discovering Needs
- Navigating Objections and Fears
- Presenting the Solution
Learning Outcomes
The NSITE Customer-Centered Communications class provides comprehensive training on a six-part system of organized selling. After the successful completion of the class, participants will be able to :
- Build greater trust with customers.
- Deliver specific customer outcomes effectively; and
- Achieve world-class customer service and sales performance
Program Dates: April 2026 (see below)
Program Schedule: 4 weeks
- April 30 11am-1pm & 2pm-4pm Eastern
- May 5 & 7 11am -1pm eastern
- May 12 & 14 11am-1pm Eastern
- May 19 11am-1pm & 2pm-4pm Eastern
Who may apply?
All who are interested in improving their sales, communications, and customer service skills may enroll. All NSITE programs are adapted for the learning styles of blind and low-vision learners. Therefore, qualified applicants who are blind or have low vision receive enrollment preference in case classes fill up. IF you have an open VR case, NSITE can assist you with securing VR funding to cover tuition.
Application Requirements:
Supervisor’s/Manager’s/VR Counselor’s contact information; proficiency in the use of assistive technology (if needed), your own computer with camera, ability to join Zoom meetings and willingness to actively engage in training activities.
Questions? Please contact NSITE at info@nsite.org