NSITE’s Customer-Centered Communications

NSITE’s Customer-Centered Communications

(Partnership with Baker Communication Inc., BCI)

Tuition: $975.00
NSITE offers a program that builds key sales, communications, and customer service skills through our Customer-Centered Communications. NSITE has partnered with Baker Communications Inc. (BCI), recognized as one of the leading sales training providers, for the virtual instructor-led delivery of our Customer-Centered Communications.

This highly engaging and participatory class is delivered virtually over four consecutive days (four hours per session) and covers topics including:

  • Pre-Engagement Research
  • Making Contact
  • Calibrating the Conversation
  • Discovering Needs
  • Navigating Objections and Fears
  • Presenting the Solution

Learning Outcomes

The NSITE Customer-Centered Communications class provides comprehensive training on a six-part system of organized selling. After the successful completion of the class, participants will be able to :

  • Build greater trust with customers.
  • Deliver specific customer outcomes effectively; and
  • Achieve world-class customer service and sales performance

Program Start Date: August 22nd, 2023
Program End Date: August 25th, 2023
DEADLINE to Apply: August 1st, 2023

Who may apply

All who are interested in improving their sales, communications, and customer service skills may enroll. All NSITE programs are adapted for the learning styles of blind and low-vision learners. Therefore, qualified applicants who are blind or have low vision receive enrollment preference in case classes fill up. 
This NSITE training program is eligible for NIB’s affiliated agency PTC grant program.

Application Requirements:
Supervisor’s/Manager’s contact information; proficiency in the use of assistive technology (if needed), ability to join Zoom meetings and willingness to actively engage in training activities. 

NOTE: To complete the application form, you will need to provide your Supervisor’s/Manager’s contact information.

Click here to apply

Questions? Please contact NSITE at info@nsite.org